Business Process Outsourcing is on the rise, be it outsourcing data entry services, image editing services, SEO services, Product upload services or any other software services. With some obvious advantages, it is slowly becoming the norm with businesses – Small or Big. The reason of it becoming very popular among business of all size is that it offers some unique advantages which helps the business attain scalability while cutting down the costs in the most effective manner. BPO trends are set to rise year after year as it enables the business to grow quickly and manage the staff without much hassle.
The Growing Scope Of Business Process Outsourcing
Connectivity
With rapid advancement of technology, using of tools like asana, teamworks, outsourcing the services have become more convenient than ever. You could connect to your offshore team at any point of time and all data can be accessed 24*7 making outsourcing a very enticing prospect for business of all sizes.
Cost Reduction
Outsourcing the Business Processes helps in tremendous reduction of cost. Further the overheads of maintaining staff, infrastructure, technology upgradation is all eliminated by outsourcing the business process which helps companies in truly focusing on their core operations and scaling up their business.
Benefits Of Business Process Outsourcing
Cost of Technology
When businesses outsource, the BPO service provider bears largely the cost of maintaining technological updates, infrastructure expansion, and much more there reducing the overheads of business. IN addition, the management of employees, staff salary, recreation cost, hiring cost etc. is also borne by the outsourcing team.
Expertise And Specialization
Businesses that choose BPO are at an obvious advantage than their peers. They not only reduce their expenses but also Don’t have to bear the overhead and costs for recruiting, training and certification, and onboarding. Rather they get experts working for them at a reasonable price. Also, when business hire people inhouse, they tend to face a problem very frequently. Till the time, they train the employee, he/she leaves the company to look for a better opportunity which brings the company to square 1 and offer new challenges of hiring and training. While outsourcing, this issue is completely overcome, because hiring and training is the responsibility of the outsourcing team. Also, most BPO work in a process where more than one person is involved in a project, so even if one person leaves, the offshore BPO team can hire and train another person within no time thereby ensuring the continuity of the work at no additional cost and worry.
Budget Flexibility
Even small business can now think of growing big as they can hire virtual assistants at a very reasonable price with the BPO company they chose. This allows them a lot of budget flexibility and ensures smooth growth while reducing expenses by a great number.
Performance Management
Most BPI put client satisfaction on top. Because it is how their business model works. With use of technology, you can continuously manage the performance of the employees or VA. If any VA is not working satisfactorily, You can inform the BPO manager and the corresponding VA will be replaced by more experienced resource, thereby making your work very smooth and effective.
Strategic Focus
Outsourcing the business processes empowers a company with maintaining a strategic focus on its core competencies and drawing a competitive advantage. This could well help the organization respond, adapt and lead in the market without being bogged down by the supporting processes.
Concerns before you Outsource Business Processes?
There are a few concerns in the minds of business owners before they outsource the process to an offshore team. These concerns if not addressed properly, can lead to negation of all advantages of outsourcing. The primary concern is the language barrier and the process to train the team initially to get used to the work. Second major concern is the data security issue. There may be a leakage of data which can hamper your business.
No need to worry though as there are ways to ensure that these concerns are addressed before you hire an agency to do your work. Here are the ways to hire the right agency by addressing the concerns in the right manner :
The first part is discussion. You need to talk to the agency and clearly state your requirement, your budget and everything you need as the process begins. Clear instructions is the first step. The BPO company will also get to know the kind of work you need, the kind of resources you need. For example, if you require content writing, then BPO will allocate good content writer to your job. In some other tasks, you may need data entry operators and so on. Also, your budget and frequency of work is to be defined in the beginning. This will help the agency to understand weather you need part time of full time workers. The next step could be running a sample run with the agency. During the sample run, you can both understand each other better. Also, during this time, ensure that the agency knows good English communication and that your project would not suffer due to poor English skills.
You can then go for agreement signing with the agency which clearly depicts the data security clause, This all will ensure that your relation with the agency lasts long.
Business Process Outsourcing with all it advantages is here to stay and business of all size would use it
